Frequently Asked Questions
Expert assistance for your luxury timepiece journey.
Are all your timepieces authentic?
Yes, every watch at Luxury Time NYC undergoes a rigorous multi-point inspection by our certified master watchmakers to ensure 100% authenticity and optimal performance.
What kind of warranty do you offer?
We provide a comprehensive 24-month limited warranty on all pre-owned timepieces, covering mechanical issues and internal movement defects.
How do you handle shipping for high-value items?
All orders are shipped via insured overnight delivery with signature confirmation required. We use specialized discreet packaging to ensure the safety and security of your investment.
What is your return policy?
We offer a 7-day inspection period. If you are not completely satisfied, you may return the watch in its original, unworn condition with all security tags intact for a full refund.
Do you accept trade-ins or buy watches directly?
Absolutely. We offer competitive market rates for luxury brands like Rolex, Patek Philippe, and Audemars Piguet. You can contact our acquisitions team for a professional valuation.
Can I visit your showroom in person?
Our New York City showroom is available for private viewings by appointment only. Please contact our concierge service to schedule your visit.